Frequently Asked Questions

How do we get access to the lodge - where do we check-in.

This is a self-check-in property, which means that you can go straight to the lodge and let yourselves in.  You will be sent all the instructions on how to find the lodge, and how to access the key, in advance. 

How far away is the nearest shop?

The nearest shop is 3 miles away.  There is a small cafe and shop on the Park, but it isn't open every day, and not in the evenings.  You can arrange for a supermarket delivery to the lodge.

What are the opening and closing times for the gym and swimming pool?

The gym and swimming pool open at 08:30 and close at 16:45.

Can you provide a crib for our baby?

We do have a travel cot available, please let us know if you wish to use it.

Do you supply towels for use at the swimming pool?

The towels in the lodge are only for use in the lodge and must not be removed.  Therefore, you will need to bring you own towels to use at the swimming pool.

Is there somewhere we can wash our clothes during our stay?

Yes, there is a washing machine and a separate tumble dryer for your use at the lodge.  Please remember to bring some detergent.

Do you have wifi?

Yes, there is wifi at the property.  While we have had problems with it in the past they are now resolved.  

The Country Retreat
18 The Oaks
Edgeley Park
Guildford
GU5 9DW
United Kindgom

 

E:   info@countryretreat-surreyhills.co.uk

M:   07533 818415